Client Services, Apollo
Julian Martinez manages the client experience. He answers users' technical questions while creating metrics, tracking resources, and escalating issues across departments. His baseline is the quality of the experience from the perspective of the user. At Ripple, he managed a small team to transition the 3rd-largest cryptocurrency by valuation to a third-party developer model. At Apollo, he advises customers interacting with a platform of containerized applications and resolves technical issues daily.