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Earlier this month, after the Philippines government ordered a lockdown of its capital city to combat the coronavirus, many of the country’s vast network of call centers—which handle customer service for airlines, banks and other companies—ground to a halt.
In the days since, Amazon has seen a huge swell in sales inquiries for a cloud-based call center service, Connect, ...
Big technology companies like Microsoft, Amazon and Google have jockeyed to secure lucrative contracts supplying their products and services to the military. Apple, though, has shown less interest in the market. And when it recently bought a startup that was working on a controversial Pentagon project, Apple ended that company’s work on the project, The Information has learned.
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