The challenge platform companies face in managing the balance between privacy and security is a perennial issue for the tech industry. Nowhere is this challenge more immediate or stark, however, than in what we see unfolding with Covid-19 digital contact tracing.
There is a clear choice to make. Contact tracing capabilities can be built in a way that preserve user privacy but are less effective in preventing deaths. Or there is a way to build highly effective capabilities that threaten privacy and trust.