Sign up to receive 5 free days of our daily summary for tech news.

Read this article for free.

Already a subscriber? Log in here

Join The Information as our Customer Success Manager

About Us

The Information is a San Francisco-based business publication known for original, in-depth reporting about the technology industry. We’re the go-to daily read for the most important people in technology and business and are building a one-of-a kind community of subscribers. We have a financially healthy business, plenty of capital and big ambitions to grow our business and team.

Job Description

Our subscribers are our customers, the most important part of our business. We are looking for a person who will own our subscribers’ happiness from the initial point of subscription. You will be a powerful advocate that solves problems and identifies opportunities on behalf of our subscribers. As a customer success manager, you will be the primary advocate for each subscriber, guiding them along a path to success and engaging resources to accelerate our growth. The ideal candidate will be as passionate about The Information as they are about providing an exceptional customer experience.


  • Manage The Information’s support channel in a positive and professional manner.
  • Monitor and clearly communicate subscriber feedback to inform product decisions.
  • Take ownership over and grow net promoter score.
  • Conduct user interviews to better understand subscriber needs and wants.
  • Manage and continue to grow our contributor (commenting) community.
  • Ability and willingness to identify opportunities and take action to create value in the customer success channel.
  • On-boarding and relationship management for group subscribers.


  • 2+ years of customer support, customer relations or account management experience.
  • Ability to clearly communicate both externally with subscribers and internally across key stakeholders within the organization.
  • Maintain a positive, upbeat, professional attitude when interacting with others.
  • Willingness to take ownership over projects and initiatives.
  • Ability to multitask and handle various priorities.
  • Experience with Zendesk, startups and subscription businesses a plus.
  • Candidates should be based in San Francisco or New York City, or be willing to relocate.


We have excellent benefits, including:

  • Company-paid health coverage for employees and their dependents;
  • Generous paid leave that increases over time;
  • A parental leave policy for new parents;
  • Access to a 401(k);
  • A gym and fitness stipend;
  • A highly professional, inclusive, diverse workplace with a zero-tolerance policy for harassment; and
  • Beautiful offices in the heart of the Financial District in San Francisco with an outstanding view of the Bay.

Next Steps

If this sounds interesting, please send a resume and cover letter to

We'd love to hear from you.

What Is The Information?

Notes bb3aa5069205d702dda37fc71dc6f1c59df2310c4379304e9f1199f052af4884

Exclusive Articles

Receive original reporting about the most important tech companies, from Apple to Uber, in your inbox or online.

Notebook b5103017ee163370a1667c9ce59ab0ef023875a17888105d26c185cadf31bb69

Daily news analysis

Every weeknight, we'll send you our reporters’ views on the day’s top tech news—distilled into one email.

Conference calls c9e664e8b96ee347d3e92b8309938f268422b9db98cfabca5c826fbb75054b23

Conference calls

Go deep into areas like crypto and VC diversity—or get real-time analysis of breaking news—via conference calls with our reporters and other experts.

Events 499acedd16cffc41445edd76bfd302b2836c2a27419890f17130a6b10e2aa3df

Special Events

For no extra fee, subscribers get access to dozens of events a year, from intimate dinners to larger gatherings with marquee speakers.

Access the best reporting on the tech industry read by tens of thousands of global executives.

Become a contributor

Share your views and find other subscribers by completing your profile. You’ll be listed in our contributor directory.

Org Charts

Access the only collection of tech company org charts. Our expanding database includes companies like Amazon, Snap, and Uber.

Slack community

Discuss topics and current events with our subscriber-only Slack group and share news about your company with other subscribers.

Share with your team

Subscribers can unlock any article and share it with friends and co-workers through a special share link.

Stay up to date on Silicon Valley

Sign up for Jessica Lessin’s (The Information’s CEO & Founder) free Saturday newsletter and also receive a complimentary week of our daily afternoon tech commentary email.

Already a subscriber? Log in here

Recent Articles


Sports-Free Streaming Service Philo Raises Money as Competition Heats Up

By Tom Dotan and Jessica Toonkel


Uber’s Quandary: Attracting Top Talent Without Breaking Equal Pay

By Amir Efrati

Asia Google E-commerce

Behind JD Deal, a Google Plan to Crack China Through Hardware

By Juro Osawa