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Lyft Investigates Allegation That Employees Abused Customer Data

Lyft is investigating whether employees abused access to its customers’ data, a spokeswoman said on Thursday, after a current or former Lyft employee anonymously alleged online that some employees had tracked Lyft rides taken by their romantic partners and pulled information about celebrities such as Facebook CEO Mark Zuckerberg.

The ride-hailing firm confirmed that Lyft engineers can look up customer data, including records of their pickups and dropoffs. She noted that the company hadn’t received any internal complaint about the matter.

Those look-ups also are logged and displayed on each customer’s page within the internal system, the former employee told The Information. For instance, if an employee looked up a customer’s information through those operational tools, the internal page would show the names of employees who had examined the page previously, according to the former employee.

Jordan Elpern-Waxman and Eric Jardine commented on this article.
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