Jasper, an Early Generative AI Winner, Cuts Internal Valuation as Growth SlowsRead more

Rippling CEO Parker Conrad at his home in San Francisco on April 10, 2023. Photo by Carolyn Fong for The Information
Rippling CEO Parker Conrad at his home in San Francisco on April 10, 2023. Photo by Carolyn Fong for The Information

Parker Conrad Takes the Pain

A spectacular implosion at his last startup forced him into exile. But the Rippling CEO’s bold response to the Silicon Valley Bank collapse has brought him all the way back.

Rippling CEO Parker Conrad at his home in San Francisco on April 10, 2023. Photo by Carolyn Fong for The Information
April 14, 2023 9:00 AM PDT

Parker Conrad was touring me around a personal sliver of heaven when I asked him to relive his personal hell. As we traipsed through his sister Louisa’s hilly 100-acre farm at the eastern base of Vermont’s Green Mountains—Louisa’s chickens strutting in the spring sun, her goats poking their heads amiably from their pens—Conrad’s mind cast back to a much darker place.

“I thought maybe the world was ending,” he recalled. Conrad—the billionaire CEO of Rippling, a San Francisco–based payroll and human resources provider—was referring, of course, to last month’s Silicon Valley Bank collapse. As the bank imploded, Rippling needed to ensure delivery of more than a half-billion dollars of its customers’ money: $130 million due by Monday, March 13, then another $415 million two days later. But much of that customer cash—and some of Rippling’s—remained frozen in SVB. “The main thing that you have to do as a business when you’re a payroll company is get people paid,” Conrad said. “And if that doesn’t happen, that’s a big problem.”

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