In the past several years I have participated in the chorus of people railing against phone calls. People dislike them because they aren’t asynchronous, and they don’t allow for the depth of in-person exchanges.
So I decided to run some analysis of my phone calling behavior over the last 14 months (the longest period of call records I could pull from AT&T). I found a series of patterns that lead me to three conclusions: (1) Phones are no longer social devices. The days of calling friends and gabbing are clearly over. (2) Phones are, however, still a major vector of business communication—though it is unclear how long that will last. (3) Speaking to family or your inner circle on the phone still matters. So, perhaps there is a future for voice if the experience of calling can be improved.