TikTok’s $4 Billion Advertising Machine Is Messy Behind the ScenesRead More

Chart by Mike Sullivan
Exclusive
Amazon

The Information Investigation: Amazon Delivery Stations Have More Than Double the Injury Rate of Other Warehouses

Photo: Chart by Mike Sullivan

Working at an Amazon warehouse is more dangerous than working at the typical warehouse. But working at an Amazon delivery station, a small shipping hub where delivery vans whiz in and out daily, appears to be the most hazardous warehouse job of all.

In 2019 and 2020, injury rates at Amazon delivery stations were more than double the industry average, and higher than the rates for Amazon fulfillment centers, sortation centers and air hubs, according to The Information’s analysis of workplace injury data from the Occupational Safety and Health Administration. And these injuries weren’t just minor scrapes or bruises. Companies only report to OSHA about those that require medical treatment beyond first aid, including serious injuries that cause the employee to miss work or have to transfer to a different position. Most of the injuries Amazon reported to OSHA fell in the latter two categories.

Amazon has opened hundreds of delivery stations across the country in the past two years as part of its effort to reduce its reliance on third-party shippers like UPS and the U.S. Postal Service. The breakneck pace of that expansion is also reflected by inaccurate submissions Amazon made to OSHA. The Information identified more than 100 instances where Amazon appears to have grossly overstated the number of employees working at delivery stations in 2019, based on The Information’s analysis of filings and press releases. Though the employee count for a particular facility does not affect OSHA’s injury rate calculations, it is unclear why Amazon misstated the figures and why it has yet to correct the filings.

Get access to exclusive coverage
Read deeply reported stories from the largest newsroom in tech.
Latest Articles
 
Exclusive Asia Startups
How Instagram’s TikTok Envy Finally Backfired
Art by Clark Miller.
Last month, Kim Kardashian, Kylie Jenner and other influencers stirred up a public relations firestorm for Instagram, complaining to their hundreds of millions of followers about the app's recent attempts to mimic TikTok. Those efforts were just part of a broader internal effort to take on the Chinese short-form video app, though. The Information has learned that recent tests of changes to...
Latest Briefs
 
China’s Economy Slows Amid Soaring Youth Unemployment
China’s Tech Giants Alibaba and ByteDance Share Algorithms With Government
Peloton Announces Job Cuts, Store Closures and Price Hikes
Stay in the know
Receive a summary of the day's top tech news—distilled into one email.
Access on the go
View stories on our mobile app and tune into our weekly podcast.
Join live video Q&A’s
Deep-dive into topics like startups and autonomous vehicles with our top reporters and other executives.
Enjoy a clutter-free experience
Read without any banner ads.
Art by Josh Brill
Exclusive Asia Startups
TikTok’s $4 Billion Advertising Machine Is Messy Behind the Scenes
Two years ago, social media sensation TikTok came up with a slogan to prod brands to be more authentic in their advertisements on the app: “Don’t Make Ads.
Viral Patel, global head of technology investing for Blackstone Credit. Art by Clark Miller.
Exclusive Venture Capital Startups
Blackstone Plans to Back Tech Startups in $2 Billion–Plus Lending Push
Private equity giant Blackstone is gearing up to make its first major push into lending to startups and technology companies—joining a corner of the debt market that’s quickly heating up.
Illustration by Clark Miller
Man v. Machine AI
Can Creatives Survive the Future War Against Dall-e 2?
Earlier this year, Karen X. Cheng, a video director in San Francisco, was commissioned by a client to make an augmented reality dress for special events.
Art by Clark Miller.
Venture Capital Startups
Venture Capital’s Limited Partners Warn of Fundraising Slowdown
The era of easy money could be over for venture capital firms. Although VC fundraising has so far matched last year’s brisk pace, limited partners—the people and institutions that invest in VC funds—say a slowdown is afoot.
Photo by Alaska Air Group.
Facebook
For Meta’s Next CFO Susan Li, Metaverse Dreams Mean Real-World Challenges
When Meta Platforms reported its first-ever quarterly revenue decline last month, the Facebook parent company also made a key promotion with little fanfare: 36-year-old finance executive Susan Li would become chief financial officer in the fall, replacing longtime CFO Dave Wehner, who held the role for eight years and would transition to a strategy role.
Data Point Amazon Markets
Why Amazon Is Giving Employees Record Amounts of Stock, Even as It Trims Head Count
At a moment when Amazon’s overall workforce is shrinking, the company is awarding stock to employees at a record-breaking clip to keep top talent from heading for the exits.