Save 50%—more than $175—on a subscription during our 9th Anniversary celebrationAct Now

Chart by Mike Sullivan

The Information Investigation: Amazon Delivery Stations Have More Than Double the Injury Rate of Other Warehouses

Photo: Chart by Mike Sullivan

Working at an Amazon warehouse is more dangerous than working at the typical warehouse. But working at an Amazon delivery station, a small shipping hub where delivery vans whiz in and out daily, appears to be the most hazardous warehouse job of all.

In 2019 and 2020, injury rates at Amazon delivery stations were more than double the industry average, and higher than the rates for Amazon fulfillment centers, sortation centers and air hubs, according to The Information’s analysis of workplace injury data from the Occupational Safety and Health Administration. And these injuries weren’t just minor scrapes or bruises. Companies only report to OSHA about those that require medical treatment beyond first aid, including serious injuries that cause the employee to miss work or have to transfer to a different position. Most of the injuries Amazon reported to OSHA fell in the latter two categories.

Amazon has opened hundreds of delivery stations across the country in the past two years as part of its effort to reduce its reliance on third-party shippers like UPS and the U.S. Postal Service. The breakneck pace of that expansion is also reflected by inaccurate submissions Amazon made to OSHA. The Information identified more than 100 instances where Amazon appears to have grossly overstated the number of employees working at delivery stations in 2019, based on The Information’s analysis of filings and press releases. Though the employee count for a particular facility does not affect OSHA’s injury rate calculations, it is unclear why Amazon misstated the figures and why it has yet to correct the filings.

Get access to exclusive coverage
Read deeply reported stories from the largest newsroom in tech.
Latest Articles
 
The 1:1 policy
A Billionaire Couple Goes for Broke: How John and Laura Arnold Plan to Give It All Away
On Election Day, John and Laura Arnold found themselves deep in the lion’s den: a few blocks from the White House, working from the new Washington D.C. offices of their foundation, Arnold Ventures. The mood in town? “Jittery,” Laura said. Republicans were hoping for a big sweep of Congress; Democrats were trying to forestall the flood. The Arnolds were paying attention to...
Latest Briefs
 
DOJ Seeks Independent Examiner in FTX Case to Investigate Fraud Allegations
Amazon Entertainment Chief Jeff Blackburn to Exit Company
Galaxy Wins Bid to Buy Bankrupt Crypto Lender Celsius’ GK8 Unit
Stay in the know
Receive a summary of the day's top tech news—distilled into one email.
Access on the go
View stories on our mobile app and tune into our weekly podcast.
Join live video Q&A’s
Deep-dive into topics like startups and autonomous vehicles with our top reporters and other executives.
Enjoy a clutter-free experience
Read without any banner ads.
Charlie Bell. Photo via Microsoft
Exclusive microsoft amazon
A Former Amazonian Hits Bumps in Push to Make Microsoft More Secure
When Microsoft last year recruited Charlie Bell, a top product engineering executive at Amazon Web Services, it was a major coup for the software giant.
Data Point google
Where Google Has Grown
Alphabet has doubled the headcount in its Google Cloud unit since early 2019, according to data obtained by The Information, outstripping Alphabet’s overall hiring growth.
startups venture capital
Six Investors Chasing Debt Deals During the Downturn
With equity investors dialing back and public markets frozen over, startups that need to raise money are short of options.
Photo by Bloomberg.
Exclusive
Marc Lore’s Kitchen on Wheels Startup Cuts Staff, Dials Back Delivery Ambitions
Wonder, a mobile kitchen and food-delivery startup led by Jet.com founder Marc Lore, has laid off 7% of its workforce, a company spokesperson said, as it attempts to overhaul its business.
The 1:1 policy
A Billionaire Couple Goes for Broke: How John and Laura Arnold Plan to Give It All Away
On Election Day, John and Laura Arnold found themselves deep in the lion’s den: a few blocks from the White House, working from the new Washington D.C.
Photo by Getty. Art by Mike Sullivan.
Opinion culture
Employees Aren’t the Only Ones Suffering From Burnout
We’re living in a split-screen world when it comes to burnout and the employee experience. On one side are all the investments CEOs and human resources executives have been making in recent years—and especially since the pandemic began—to support employee well-being and mental health.