A Long, Strange Trip for the ‘Uber for Nurses’Read more

A Waymo autonomous vehicle  in Chandler, Ariz., in July. Photo by Bloomberg

Troubled Waymo Worker Shows Human Problems Continue

Photo: A Waymo autonomous vehicle in Chandler, Ariz., in July. Photo by Bloomberg

When Waymo tests its self-driving car prototypes on public roads, teams of workers sit inside control rooms remotely monitoring their every move. Some of these workers—Waymo calls them “guardian angels”—are ready to push buttons that bring vehicles to a halt when safety concerns arise.

For five months in 2018 though, Waymo employed an individual as one of these guardians who was in federal prison five years ago and has a history of mental illness and substance abuse, The Information has learned. Among his past troubles, the worker previously sought to disrupt California’s power grid by shutting down a data center operated by his then-employer,  which managed the state’s electricity market, he admitted in a guilty plea in court. In recent weeks, Waymo, a unit of Google parent company Alphabet, fired the worker, telling some employees he posed a safety risk, a person briefed about it said.

The hiring of the worker, along with previously unreported issues involving Waymo backup drivers and recent interviews with former employees, raise fresh questions about the vetting of safety personnel by autonomous vehicle operators. The reliability of these workers could determine how quickly Waymo can expand its nascent robo-taxi service, which it is currently testing in several suburbs of Phoenix. Interviews with the people who have worked at the company also provide a rare window into the tools “remote assist dispatchers”—the job title of workers such as the recently dismissed contractor—use to try to prevent mishaps involving Waymo vehicles.

Access on the go
View stories on our mobile app and tune into our weekly podcast.
Join live video Q&A’s
Deep-dive into topics like startups and autonomous vehicles with our top reporters and other executives.
Enjoy a clutter-free experience
Read without any banner ads.
CareRev co-founder Will Patterson stepped down as CEO last week. Art by Clark Miller
Exclusive startups venture capital
A Long, Strange Trip for the ‘Uber for Nurses’
Will Patterson was on a hot streak. As the co-founder and CEO of CareRev—a gig-work platform sometimes described as an “Uber for nurses”—he saw his company’s business surge during the pandemic as hospitals and clinics scrambled to find healthcare workers.
Instacart CEO Fidji Simo. Photo by Getty.
Exclusive startups Finance
Growth Wanes at Instacart, Gopuff
Grocery upstarts Instacart and Gopuff haven’t been able to deliver two things at once this year: growth and profits.
Nvidia CEO Jensen Huang. Photo by Bloomberg
semiconductors ai
Why Nvidia Aids Cloud Rivals of AWS, Google and Microsoft
Nvidia’s business of selling chips for artificial intelligence is going gangbusters, but the company faces a looming problem.
PRO
Introducing The Information’s Generative AI Database
OpenAI’s ChatGPT launched six months ago, igniting a boom in generative artificial intelligence.
The Port of Los Angeles, where Next Trucking has a significant presence. Photo by David McNew/Getty Images.
Exclusive startups Finance
Logistics Startup Next Trucking Tries to Sell Itself
Sequoia Capital–backed logistics startup Next Trucking, facing a slowdown in the trucking sector, is trying to sell itself, according to people familiar with the matter and a pitch deck reviewed by The Information.
Adam D'Angelo photograph by Ko Sasaki. Art by Clark Miller
The 1:1 ai
Adam D’Angelo’s Endless Quest to Answer Everything
Adam D’Angelo is basking in an “ endless summer ” of artificial intelligence. A few weeks before he and 350 industry peers released a bizarre, one-line statement warning that AI could herald a nuclear-level extinction event, the 38-year-old co-founder of Quora told me he actually sees more upside in AI than downside.