Rachel Holt, who runs Uber’s U.S. and Canada business, acknowledged “mistakes and things that shouldn’t have happened that did happen” at the company, which exposed it to seemingly never-ending scandals.
Speaking at The Information’s San Francisco Subscriber Summit on Friday, Ms. Holt said she was in Arizona with her daughter when she read Susan Fowler’s infamous blog post in February that accused Uber of having a sexist culture. It set off a chain of events that led to co-founder and CEO Travis Kalanick being forced out. Of Ms. Fowler’s experiences, Ms. Holt said, “It was certainly not the experience I wanted for anyone at the company...that I love and so deeply believe in.” She added, “I wish [Ms. Fowler] had told me” about her issues before she left the company. (An investigation by Uber’s lawyers cleared Uber CTO Thuam Pham of wrongdoing. Ms Fowler had alleged Mr. Pham had failed to act on her complaints.)