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Uber’s U.S. Business Hits Bumps as New CEO Stresses Humility

Uber’s former CEO Travis Kalanick once compared his mission and disruptive impact on society to that of Martin Luther King Jr.—saying so in front a top MLK scholar. Uber’s new CEO, Dara Khosrowshahi, is more self-effacing. He told employees at a weekly all-hands meeting Tuesday that “a great team can always beat a great individual.”

At the same meeting, Mr. Khosrowshahi asked eight colleagues to take the stage and discuss an overhauled set of cultural values—rather than announcing them himself. It’s not surprising, then, that Uber employees and investors describe Mr. Khosrowshahi’s first nine weeks in one word: humility.

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To help him figure out what to do next, Mr. Khosrowshahi recently hired Barney Harford, a longtime friend and former CEO of Orbitz, as a consultant