Slack CEO Stewart Butterfield isn’t worried that Microsoft’s workplace chat competitor, called Teams, has more daily active users and is growing faster than Slack, CNBC reported.
Teams is growing quickly because it is part of Microsoft’s cloud-based suite of Office apps, which has 180 million subscribers, and not because it has a better user experience than Slack, Mr. Butterfield said at the Fortune Brainstorm Tech conference in Aspen, Colorado.
The comments offer a view into how Mr. Butterfield plans to address a question that will no doubt hover around Slack for years to come. Microsoft has a well-worn playbook of using adoption metrics to illustrate strength in software market segments it deems strategically important. But as Mr. Butterfield notes, numbers don’t always tell the whole story about why a product has many users.
It wouldn’t be surprising for Slack, which had 88,000 paying customers when it filed to go public in May, to highlight that metric in the future since Microsoft doesn’t break out a corresponding number for Teams.