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Indian Chat App Hike Shuts Down After Failing to Challenge WhatsApp

India’s Hike, once considered WhatsApp’s biggest local competitor, has shut down its messaging app after struggling to compete against the U.S. giant, Bloomberg and other media outlets reported. The Delhi-based startup’s decision to give up on messaging is the latest indication of how dominant Facebook’s WhatsApp has become in India, the world’s second most populous country and a key...

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Zoom Video Communications’ pockets are full of cash after a $2 billion secondary offering of its shares last month. But where will it spend the money? One possibility: an acquisition of one or more companies in the contact center market, a fast-growing software business that helps companies field customer service requests through phone, email, text message, social media and video. Over...
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