India’s Hike, once considered WhatsApp’s biggest local competitor, has shut down its messaging app after struggling to compete against the U.S. giant, Bloomberg and other media outlets reported. The Delhi-based startup’s decision to give up on messaging is the latest indication of how dominant Facebook’s WhatsApp has become in India, the world’s second most populous country and a key...
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Zoom Executives Have Discussed an Expansion Into Contact Center Market

Zoom Video Communications’ pockets are full of cash after a $2 billion secondary offering of its shares last month. But where will it spend the money? One possibility: an acquisition of one or more companies in the contact center market, a fast-growing software business that helps companies field customer service requests through phone, email, text message, social media and video. Over...
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