IBM is closing its China lab, which was the first research and development center set up by a multinational when it opened in China 25 years ago. IBM follows in the footsteps of Oracle, which closed its China lab two years ago. The move comes amid worsening relations between the U.S. and China, which some have likened to a new Cold War, though investments into China continue at a torrid...
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Zoom Executives Have Discussed an Expansion Into Contact Center Market

Zoom Video Communications’ pockets are full of cash after a $2 billion secondary offering of its shares last month. But where will it spend the money? One possibility: an acquisition of one or more companies in the contact center market, a fast-growing software business that helps companies field customer service requests through phone, email, text message, social media and video. Over...
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