How Diane Greene is Reinventing Google Cloud

Google Cloud chief Diane Greene spent six months negotiating with Evernote CTO Anirban Kundu and other company executives to win the productivity software firm’s data storage business. At one point, a technical issue nearly derailed the talks. But Ms. Greene made it clear that Google would address the issue quickly, Mr. Kundu said.

“Her participation was a big reason why we chose Google,” said Mr. Kundu in an interview. Google provided Evernote with custom-designed software designed to make transfer of the company's data to Google Cloud easier. Evernote made the decision official last month.

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CORRECTION: Google's negotiations with Evernote involved several Evernote executives. An earlier version of this story implied only Evernote CTO Anirban Kundu was involved.

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“In some cases, it was a risk to put [Google engineers] in front of customers because they were too technical, lacked patience, and would tell the customer they were stupid.”