How Snap Discovered Android

Snap CEO Evan Spiegel rarely appears in public or gives interviews. But in recent months, he could be found on Reddit, responding to complaints from Snapchat users about persistent problems with the Android version of the app.

In one exchange last fall, Mr. Spiegel promised “[s]ignificant Android performance improvements coming early next week, more to follow through the end of the year :)” In another post in January, after a user complained that the app was still buggy, Mr. Spiegel apologized: “Yikes. I'm sorry to hear that. What device are you on and which OS? We will take a look.”

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Some commenters on Reddit have noticed—to a point. “It's been getting steadily better. I can actually say I don't want to toss my phone whenever I open up the app now,” one commented.  

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Evan Spiegel
Evan Spiegel
CEO, Snapchat
Chamath Palihapitiya
Chamath Palihapitiya
Founder & Managing Partner, SocialCapital
Marc Andreessen
Marc Andreessen
Co-Founder, Andreessen Horowitz
Jonah Peretti
Jonah Peretti
CEO, Buzzfeed
Adam D'Angelo
Adam D'Angelo
CEO, Quora
Brit Morin
Brit Morin
Founder & CEO, Brit + CO
Dustin Moskovitz
Dustin Moskovitz
Co-Founder, Asana
Christina Miller
Christina Miller
President & General Manager, Turner
Max Levchin
Max Levchin
CEO, Affirm
Adam Mosseri
Adam Mosseri
Director of Product, Facebook
Alex Mather
Alex Mather
The Athletic
Martha Josephson
Martha Josephson
Partner, Egon Zehnder
James Murdoch
James Murdoch
Co-Chief Operating Officer, 21st Century Fox
Andrew Kortina
Andrew Kortina
Founder, Venmo
Ben Chestnut
Ben Chestnut
Co-Founder & CEO, Mailchimp
Ruchi Sanghvi
Ruchi Sanghvi
VP Operations, Dropbox
Many app companies have struggled developing products for Android, which runs on many devices with different screen sizes and other components.