ExclusiveSalesforce Executives Say Trust in Large Language Models Has Declined
Over the past year, Salesforce CEO Marc Benioff has touted his company’s main AI product, Agentforce, as a money saver for businesses looking to automate work using the power of large language models. More recently, though, Salesforce executives have delivered a different message to customers: Agentforce sometimes works better when it doesn’t rely so much on LLMs, otherwise known as generative AI.