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Applied AI

By The Information Staff

Applied AI focuses on deep storytelling and reporting around the application of AI in business and beyond. From how companies drive innovation, support their customers, and foster collaboration with their teams, to how CEOs are applying AI to optimize their organizations.

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Recent Editions

Anthropic CEO Dario Amodei via Getty

Anthropic and JPMorgan Seem to Agree That AI Isn’t Eating Enterprise Apps Yet

By Amir Efrati and Kevin McLaughlin · Jan 27, 2026 11:37am PST

AI has been a frequent bogeyman to software stocks in the past year, with investors worried that AI agents could erode seat-based subscription pricing models and long-term growth. Shares of big incumbents such as Salesforce, Workday, Hubspot, ServiceNow and Adobe are down anywhere from 29% to 58% in that time frame, prompting some analysts... AI has been a frequent bogeyman to software stocks in the past year, with investors worried that...

OpenAI CFO Sarah Friar. Screenshot via World Economic Forum.

OpenAI Plans to Take a Cut of Customers’ AI-Aided Discoveries

By Amir Efrati · Jan 22, 2026 10:30am PST · 3 comments

Hi! If you’re finding value in our Applied AI newsletter, I encourage you to consider subscribing to The Information. It contains exclusive reporting on the most important stories in tech, like this story from Aaron and Wayne on Apple software chief Craig Federighi‘s cautious approach to improving the company’s AI standing. Save... Hi! If you’re finding value in our Applied AI newsletter, I encourage you to consider subscribing...

Getty Images

How xAI Plans to Automate White-Collar Workers

By Theo Wayt and Aaron Holmes · Jan 20, 2026 10:31am PST

AI startups talk a lot these days about how their products will be revolutionary by automating white collar work. But it’s rarer to hear messy stories about the hiccups AI startups face when trying to build such products for businesses, or the awkward situations that can arise when they roll out their own technology internally. That makes a... AI startups talk a lot these days about how their products will be revolutionary by automating...

Satya Nadella, left, and Dario Amodei. Photos by Getty Images.

Cowork Versus Copilot

By Aaron Holmes · Jan 15, 2026 10:51am PST

Satya Nadella, left, and Dario Amodei. Photos by Getty Images.

Cowork Versus Copilot

By Aaron Holmes · Jan 15, 2026 10:51am PST

The AI business continues to create and shift alliances between almost every leading tech firm. Companies may be incentivized to work together to fill each other’s AI or capital needs even as they compete more fiercely for consumer or enterprise dollars.That’s what’s happening with Microsoft and Anthropic. The two firms have recently become fast... The AI business continues to create and shift alliances between almost every leading tech firm....

Art via Getty Images

Anthropic and OpenAI’s Coding Tools Produce Websites with Security Flaws

By Aaron Holmes and Kevin McLaughlin · Jan 13, 2026 10:47am PST

Websites created through coding tools from OpenAI, Anthropic, Cursor, Replit and Devin have security flaws, new research shows. These AI-generated websites can be tricked into leaking sensitive data or mistakenly sending money to hackers, AI security startup Tenzai told The Information.“Our initial goal was to compare these different AI coding... Websites created through coding tools from OpenAI, Anthropic, Cursor, Replit and Devin have...

Photo by Shutterstock.

How Amazon Is Pulling Ahead of OpenAI With AI Shopping Agents

By Ann Gehan and Kevin McLaughlin · Jan 8, 2026 10:59am PST · 1 comment

It seems like these days, every big e-commerce and AI company is racing to figure out how to make AI agents that can shop just like a human. In the case of Amazon, the company’s version of AI-powered shopping is becoming widespread enough to step on other retailers’ toes—evidence that it’s pulling ahead in the nascent market.Earlier this week,... It seems like these days, every big e-commerce and AI company is racing to figure out how to make...

Photo via Shutterstock.

Why Expedia Won’t Fight ChatGPT’s Travel Ambitions

By Aaron Holmes and Kevin McLaughlin · Jan 6, 2026 10:30am PST

AI companies envision a future in which AI agents, rather than humans, become the primary users of websites such as commerce apps. The idea is that people may be more inclined to ask chatbots like ChatGPT or Gemini to buy a new pack of paper towels or book a hotel for them than to go to individual websites.While some website owners such as... AI companies envision a future in which AI agents, rather than humans, become the primary users...

Microsoft CEO Satya Nadella. Jason Redmond/AFP via Getty Images.

Applied AI: Microsoft Offers Training Funds for Copilot AI Customers

By Aaron Holmes · Dec 29, 2025 11:29am PST

Microsoft CEO Satya Nadella. Jason Redmond/AFP via Getty Images.

Applied AI: Microsoft Offers Training Funds for Copilot AI Customers

By Aaron Holmes · Dec 29, 2025 11:29am PST

Microsoft CEO Satya Nadella and his deputies have warned that plenty of employees at large enterprises that pay for Microsoft 365 Copilot haven’t been using the AI features very much, as we reported recently.The most obvious way to change their ways is to make the software, an artificial intelligence add-on to Office apps like Word and Excel,... Microsoft CEO Satya Nadella and his deputies have warned that plenty of employees at large...

Salesforce CEO Marc Benioff via Getty, art by Clark Miller

Why Our Story on Salesforce’s Declining Trust in LLMs Hit a Nerve

By Amir Efrati · Dec 23, 2025 11:04am PST · 4 comments

On Friday, Aaron and Kevin’s article about Salesforce calling out the ingrained limitations of large language models struck a major nerve, as have our other in-depth articles about Salesforce AI challenges this year.Business people saw the piece as further evidence that marketing of generative AI got ahead of what the technology could actually... On Friday, Aaron and Kevin’s article about Salesforce calling out the ingrained limitations of...

Juliana Yamada/LA Times via Getty Images.

Can UCLA Replace Teaching Assistants with AI?

By Aaron Holmes · Dec 18, 2025 10:30am PST

Universities grappling with slowing enrollment and imperiled federal funding are looking for new ways to cut costs. How much will artificial intelligence help? The management school at the University of California, Los Angeles has been developing AI applications for its 500 faculty and staff members, including tools that might automate the... Universities grappling with slowing enrollment and imperiled federal funding are looking for new...

Getty Images

Corporate Chatbots Gone Wild

By Kevin McLaughlin and Aaron Holmes · Dec 16, 2025 10:46am PST

Businesses such as IBM and Salesforce have long used chatbots to greet their website visitors and offer them assistance with getting more information about their products. In recent years, generative AI has livened up these chatbots so they are no longer confined to a small set of canned responses. But some technology providers are having... Businesses such as IBM and Salesforce have long used chatbots to greet their website visitors and...

Federal Reserve Chair Jerome Powell. Photo by Chip Somodevilla/Getty Images

The Job Market Is Worsening. AI Is ‘Part of the Story,’ Fed Chair Says

By Amir Efrati and Laura Mandaro · Dec 11, 2025 10:49am PST · 1 comment

Federal Reserve Chair Jerome Powell. Photo by Chip Somodevilla/Getty Images

The Job Market Is Worsening. AI Is ‘Part of the Story,’ Fed Chair Says

By Amir Efrati and Laura Mandaro · Dec 11, 2025 10:49am PST · 1 comment

Is AI hurting American jobs? A bit, according to Federal Reserve Chair Jay Powell, whose comments Wednesday gave the AI fearmongers a good amount of material to work with.In a press conference, Powell said AI was “part of the story” behind the worsening unemployment that prompted the Fed to lower interest rates for the second time in two... Is AI hurting American jobs? A bit, according to Federal Reserve Chair Jay Powell, whose...

Dario Amodei. Photo by Chance Yeh/Getty Images

OpenAI, Anthropic, Google Agree to Develop Agent Standards Together

By Aaron Holmes · Dec 9, 2025 6:30am PST · 2 comments

For AI agents to work properly in automating white-collar tasks, the companies developing the agents and the companies running the enterprise apps those agents use will need to agree on technical standards for how these technologies connect to each other.Some leading companies are preparing to do just that. As soon as this week, Anthropic,... For AI agents to work properly in automating white-collar tasks, the companies developing the...

Photo by Chona Kasinger/Bloomberg via Getty Images

Microsoft Wants to Sell Software Subscriptions—to AI Agents; AWS’ AI Fallback Plan

By Aaron Holmes and Kevin McLaughlin · Dec 4, 2025 10:44am PST · 1 comment

When AI software sellers pitch their vision of the future, it can start to feel paradoxical.On one hand, sellers say AI can meaningfully automate large swaths of white collar work, which should in theory help companies save money because they won’t need to pay as many humans. On the other hand, if companies cut jobs while embracing automation,... When AI software sellers pitch their vision of the future, it can start to feel paradoxical.On...

AWS CEO Matt Garman. Photo by Noah Berger/Getty Images

In a Reversal, AWS Makes it Easier For AI Customers to Use Rival Clouds

By Kevin McLaughlin and Aaron Holmes · Dec 2, 2025 10:33am PST

Amazon Web Services and Google Cloud are arch-rivals in the cloud computing market, so it was surprising to hear them announce Monday that they’re working to make it easier for their joint customers to move data and develop applications that run on both clouds. Tech companies are constantly issuing announcements about working together, but... Amazon Web Services and Google Cloud are arch-rivals in the cloud computing market, so it was...

Dev Rishi, general manager of AI at Rubrik. Photo Credit: Felicis

Rubrik Tests ‘Undo Button’ for Malfunctioning AI Agents

By Kevin McLaughlin · Nov 25, 2025 12:01pm PST · 1 comment

Dev Rishi, general manager of AI at Rubrik. Photo Credit: Felicis

Rubrik Tests ‘Undo Button’ for Malfunctioning AI Agents

By Kevin McLaughlin · Nov 25, 2025 12:01pm PST · 1 comment

Many chief information officers at large companies are hesitant to put critical parts of their business operations in the hands of AI agents. That’s because when agents go off the rails, the damage can be potentially catastrophic, as one customer of AI coding startup Replit learned this summer after its service deleted the contents of one of his... Many chief information officers at large companies are hesitant to put critical parts of their...

Businesses Still Dream of Using AI to Replace Enterprise Apps

Businesses Still Dream of Using AI to Replace Enterprise Apps

By Kevin McLaughlin and Aaron Holmes · Nov 20, 2025 10:45am PST · 1 comment

We’ve been hearing for years about the theoretical threat AI poses to enterprise software apps like Salesforce, ServiceNow and Workday. While a disaster scenario for these firms hasn’t happened because AI generally isn’t reliable enough to duplicate what they do, some customers are still trying to use the latest AI models to replace those apps... We’ve been hearing for years about the theoretical threat AI poses to enterprise software apps...

Screenshot via Microsoft

Microsoft Wants to Bring Order to Agent Chaos

By Aaron Holmes and Kevin McLaughlin · Nov 18, 2025 10:30am PST

As CIOs and IT execs labor to sort through a deluge of identical AI agent products sold by seemingly every enterprise software firm, they’re now being pitched on how to control and direct all these agents from one app. Enter “agent orchestration. As CIOs and IT execs labor to sort through a deluge of identical AI agent products sold by...

Marc Benioff, CEO of Salesforce, speaks during the 2025 Dreamforce conference in San Francisco. Photo by Getty Images

The Real Winners of the Enterprise Software Market’s AI Agent Free-For-All

By Aaron Holmes and Kevin McLaughlin · Nov 13, 2025 10:30am PST

Something curious has happened in software: Nearly every established seller of enterprise tools started marketing the same general-purpose AI agents that aim to handle everything from drafting emails to customers to resolving IT service tickets. Even old-guard database providers like Snowflake are now in the AI applications game, going head... Something curious has happened in software: Nearly every established seller of enterprise tools...

He Xiaopeng, cofounder and chairman Xpeng, speaks during AI Day. Photo by Getty Images

The Tesla of China Follows Musk in AI Hardware—with More Pragmatism

By Juro Osawa · Nov 11, 2025 10:26am PST · 1 comment

He Xiaopeng, cofounder and chairman Xpeng, speaks during AI Day. Photo by Getty Images

The Tesla of China Follows Musk in AI Hardware—with More Pragmatism

By Juro Osawa · Nov 11, 2025 10:26am PST · 1 comment

A billionaire CEO of an electric car maker took the stage last week with a humanoid robot prototype and shared ambitious plans to also develop robotaxis and flying cars. It wasn’t Elon Musk, though. A billionaire CEO of an electric car maker took the stage last week with a humanoid robot...