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Ai For Customer Service

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Recent Articles about Ai For Customer Service
Getty Images.
Exclusive

Tesla Caps Employee AI Spend at $200 per Week After Adoption Push

By Grace Kay · Jul 2, 2026 12:08pm PDT · 2 comments
Tesla told employees last month it would impose a $200 per week limit for staff’s AI spending beginning July 6, according to an internal memo, a sign that even companies committed to using the technology to transform their operations and products are having to watch their costs. Over the past few months, software engineers at Tesla were often... Tesla told employees last month it would impose a $200 per week limit for staff’s AI spending...
Decagon CEO and co-founder Jesse Zhang. YouTube/Startup Grind.
Exclusive

Customer Support AI Startup Decagon in Talks to Raise at $4 Billion Valuation

By Stephanie Palazzolo and Natasha Mascarenhas · Nov 5, 2025 1:21pm PST · 1 comment
Decagon, which develops AI for automating customer service, is discussing raising equity funding from new investors at a valuation of $4 billion to $5 billion, according to two people with direct knowledge of the deal. The discussions come just five months after the company announced financing at a $1.5 billion valuation. The deal discussions... Decagon, which develops AI for automating customer service, is discussing raising equity funding...
Sam Altman. Photo via Getty
Applied AI

Why AI Still Feels Pricy

By Aaron Holmes and Kevin McLaughlin · Aug 21, 2025 10:30am PDT
Our Wednesday story about rising costs of businesses that pay for advanced artificial intelligence from OpenAI and Anthropic stirred strong reactions from readers. OpenAI researcher Aidan McLaughlin wondered aloud where we had gotten the idea that state-of-the-art AI was supposed to get cheaper. The answer: his boss, Sam Altman. OpenAI... Our Wednesday story about rising costs of businesses that pay for advanced artificial...
Most Popular Articles on Ai For Customer Service
Takeoff founding engineers Shreya Shubhangi and Spencer Yen and founder and CEO Aakash Thumaty. Photo courtesy of Takeoff.
AI Agenda

Sierra Acquires Agent Startup ‘Takeoff’ to Diversify Its Business

By Stephanie Palazzolo and Juro Osawa · Jul 23, 2026 7:01am PDT · 1 comment
In 2020, 22-year-old Aakash Thumaty was a product manager at Salesforce when he wrote an essay, “Value Driven Innovation at Shopify and the Incumbency Trap at Salesforce,” which argued against Salesforce’s subscription-based business model. He sent it to Bret Taylor, who at the time was Salesforce’s chief operating officer. To Thumaty’s... In 2020, 22-year-old Aakash Thumaty was a product manager at Salesforce when he wrote an essay, “...
OpenAI CEO Sam Altman and Anthropic CEO Dario Amodei. Photos via Getty
AI Agenda

It’s Time to Take Anthropic and OpenAI’s Wild Revenue Projections Seriously

By Stephanie Palazzolo and Amir Efrati · Jul 3, 2025 7:00am PDT · 2 comments
Six months ago or so, when OpenAI and Anthropic projected how much revenue they would generate this year, the figures might have sounded crazy. Not anymore! This week, Natasha and I reported that Anthropic has passed $4 billion in annualized revenue, up from a $3 billion rate it was at just a month ago and about $1 billion at the start of... Six months ago or so, when OpenAI and Anthropic projected how much revenue they would generate...
Meta's chief product officer, Chris Cox, on stage at LlamaCon 2025. Screenshot via YouTube.
AI Agenda

Meta Plays Catch-Up, But Is It Working?

By Kalley Huang · Apr 30, 2025 7:00am PDT · 1 comment
Meta Platforms kicked off its first-ever LlamaCon, a conference for AI developers, on Tuesday, unveiling a fleet of new products. They included a standalone smartphone app for its Meta AI assistant and a preview of an application programming interface for developers to access its large language model Llama. The releases put Meta on par with its... Meta Platforms kicked off its first-ever LlamaCon, a conference for AI developers, on Tuesday,...