E-Commerce

The Information’s reporting on e-commerce includes uncovering financials from the world’s biggest e-commerce companies, such as Amazon and Shein. Additionally, our team is leading the analysis of forays into e-commerce by various platforms, including ByteDance's TikTok, X and more.

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Recent Articles about E-Commerce
Salesforce CEO Marc Benioff at the 2025 Dreamforce conference last month. Getty Images
The Briefing

Salesforce’s (Small) AI Lift

By Martin Peers · Dec 3, 2025 5:00pm PST · 2 comments
There may be some blurry light at the end of the tunnel for Marc Benioff. Salesforce’s fiscal third-quarter numbers released on Wednesday suggest its revenue from AI products is growing enough to lift its annual growth rate just a bit. Salesforce is still growing very slowly—its new projection is for revenue to expand 9.2% in the current fiscal... There may be some blurry light at the end of the tunnel for Marc Benioff. Salesforce’s fiscal...
Art by Mike Sullivan
AI Agenda

AI’s ‘Split-Brain’ Problem

By Stephanie Palazzolo · Dec 3, 2025 7:00am PST
Developing new artificial intelligence models can sometimes seem like a game of whack-a-mole: fixing a model’s bad answers to certain questions can cause the model to give bad answers to other questions.One version of this problem, according to researchers at OpenAI and elsewhere, is known as a split-brain problem, in which changes to how a... Developing new artificial intelligence models can sometimes seem like a game of whack-a-mole:...
Eventbrite CEO Julia Hartz. Getty Images.
The Briefing

Eventbrite Punches Exit Ticket

By Martin Peers · Dec 2, 2025 5:00pm PST
For all the venture capitalist–inspired hype around tech startups, it’s always good to remember that many are too niche to ever amount to anything—and should never go public. We got a reminder of that on Tuesday when Italian conglomerate Bending Spoons said it would buy ticketing firm Eventbrite for $500 million in cash. That’s a stunning... For all the venture capitalist–inspired hype around tech startups, it’s always good to remember...
Art by Clark Miller
The Big Read

E-Commerce Startups Are Back From the Dead

By Ann Gehan · Oct 10, 2025 9:24am PDT · 1 comment
Lately, venture capitalist Ben Lerer has found himself experiencing a bit of déjà vu: Once again, there’s a whole nest of thriving e-commerce startups worth his attention. When I reached him a couple weeks ago, his firm, Lerer Hippeau, was just putting money into two of them: Elm Biosciences, a new skin care startup, and Stiller’s... Lately, venture capitalist Ben Lerer has found himself experiencing a bit of déjà...
Photo via Faire
Exclusive

E-Commerce Startup Faire Targets $500 Million in Revenue

By Ann Gehan and Natasha Mascarenhas · Aug 25, 2025 6:00am PDT
In 2022, Faire became one of the most highly priced e-commerce startups, with a valuation of $12.6 billion, as the online marketplace benefited from a surge in internet sales during the pandemic. But after e-commerce growth cooled with waning Covid-19 restrictions, the company in late 2023 slashed its internal valuation to $5 billion, according... In 2022, Faire became one of the most highly priced e-commerce startups, with a valuation of...
Art by Clark Miller.
E-commerce

‘Everyone’s Desperate’: Consumer Startups Bet on Mobile Big Brother Billboards

By Ann Gehan · Nov 29, 2024 10:00am PST · 2 comments
When Huel, a London-based startup that sells protein bars and powdered meals, was plotting an expansion push into America earlier this year, the company’s executives knew they needed to make a splash. Huel’s $200 million in annual revenue came from online sales mostly in Europe—in the U.S., it hoped to win over customers in... When Huel, a London-based startup that sells protein bars and powdered meals, was plotting an...