Salesforce

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Art by Clark Miller (photos: Getty Images).
The Big Read

A Marc Benioff Protégé Has Morphed Into Salesforce’s Big Worry

By Jon Victor and Kevin McLaughlin · Jun 13, 2025 9:19am PDT · 2 comments
After an unexpected exit as Salesforce co-CEO in 2022, Bret Taylor sat down with a friend, Benchmark’s Peter Fenton, to brainstorm ideas for what to do next. He knew if he chose to go up against ex-boss Marc Benioff, who had shared the CEO duties with him, Benioff would be a formidable opponent. “He had an immense admiration for Marc,” Fenton... After an unexpected exit as Salesforce co-CEO in 2022, Bret Taylor sat down with a friend,...
Salesforce Challenges the Principle That Customers Control Their Data
Applied AI

Salesforce Challenges the Principle That Customers Control Their Data

By Kevin McLaughlin · Jun 12, 2025 10:40am PDT · 1 comment
image via Getty
Exclusive

Salesforce Blocks AI Rivals From Using Slack Data

By Kevin McLaughlin and Stephanie Palazzolo · Jun 10, 2025 6:40pm PDT · 16 comments
Slack, an instant-messaging service popular with businesses, recently blocked other software firms from searching or storing Slack messages even if their customers permit them to do so, according to a public disclosure from Slack’s owner, Salesforce. The move, which hasn’t previously been reported, could hamper fast-growing artificial... Slack, an instant-messaging service popular with businesses, recently blocked other software...
Photo via Getty
Salesforce and Manus Show the High Cost of Agents
By Juro Osawa · Mar 17, 2025 7:22am PDT
Photo via Getty
AI Agenda

Salesforce and Manus Show the High Cost of Agents

By Juro Osawa · Mar 17, 2025 7:22am PDT
The unexpected popularity of Manus, a so-called computer-using AI that takes over a person’s web browser to execute tasks like travel booking and stock analysis, has put the Chinese startup behind it in a bind. The firm’s ability to meet demand for the product, also known as an agent, is limited both by its server capacity and, more importantly,... The unexpected popularity of Manus, a so-called computer-using AI that takes over a person’s web...
Salesforce CEO Marc Benioff via Getty. Art by Clark Miller
Exclusive

Why AI Isn’t Giving Salesforce a Boost

By Kevin McLaughlin · Mar 13, 2025 9:31am PDT · 3 comments
Salesforce CEO Marc Benioff last month declared 2025 as the “absolute year of Agentforce,” a product the software company launched last fall to help customers automate customer service and other business functions. “We’ve never seen products grow at these levels, especially Agentforce,” he said, citing customers such as gym owner Equinox and... Salesforce CEO Marc Benioff last month declared 2025 as the “absolute year of Agentforce,” a...