Salesforce

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AI Agenda

Salesforce and Manus Show the High Cost of Agents

By Juro Osawa · Mar 17, 2025 7:22am PDT
The unexpected popularity of Manus, a so-called computer-using AI that takes over a person’s web browser to execute tasks like travel booking and stock analysis, has put the Chinese startup behind it in a bind. The firm’s ability to meet demand for the product, also known as an agent, is limited both by its server capacity and, more importantly,... The unexpected popularity of Manus, a so-called computer-using AI that takes over a person’s web...
Salesforce CEO Marc Benioff via Getty. Art by Clark Miller
Exclusive

Why AI Isn’t Giving Salesforce a Boost

By Kevin McLaughlin · Mar 13, 2025 9:31am PDT · 3 comments
Salesforce CEO Marc Benioff last month declared 2025 as the “absolute year of Agentforce,” a product the software company launched last fall to help customers automate customer service and other business functions. “We’ve never seen products grow at these levels, especially Agentforce,” he said, citing customers such as gym owner Equinox and... Salesforce CEO Marc Benioff last month declared 2025 as the “absolute year of Agentforce,” a...
Microsoft CEO Satya Nadella and Salesforce CEO Marc Benioff. Photos via Getty.
Exclusive

Salesforce in Talks With Microsoft, Oracle and Google About Cloud Deal to Handle AI

By Kevin McLaughlin · Feb 20, 2025 7:31am PST
Salesforce CEO Marc Benioff has long been a vocal critic of Microsoft. A couple of years ago, he accused the company of violating antitrust laws in how it sells software bundles. More recently, he has slammed its artificial intelligence chatbot for giving inaccurate responses and being difficult to use. But that history hasn’t stopped Salesforce... Salesforce CEO Marc Benioff has long been a vocal critic of Microsoft. A couple of years ago, he...
Art by Mike Sullivan
Shopify’s ‘Trojan Horse’ to Beat Salesforce
By Ann Gehan · Feb 7, 2025 6:00am PST
Art by Mike Sullivan

Shopify’s ‘Trojan Horse’ to Beat Salesforce

By Ann Gehan · Feb 7, 2025 6:00am PST
Shopify, best known for selling software and services to help small entrepreneurs run online shops, wants to boost its growth by landing bigger retailers as clients. One obvious target is merchants that use e-commerce software from enterprise giants like Salesforce, Adobe and Oracle. While Shopify has highlighted its success in winning some... Shopify, best known for selling software and services to help small entrepreneurs run online...
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Applied AI

DeepSeek Will Pressure Microsoft, Salesforce to Drop AI Prices, Software Executives Say

By Aaron Holmes · Feb 6, 2025 10:00am PST
The falling cost of artificial intelligence—underscored by the arrival of DeepSeek—is likely to pressure software firms to stop charging customers for ChatGPT-like features such as summarizing documents and automatically drafting emails, which are fast becoming a commodity, executives from security firm Palo Alto Networks and file storage firm... The falling cost of artificial intelligence—underscored by the arrival of DeepSeek—is likely to...
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Marc Benioff and Larry Ellison. Photo via Getty.
True Value

Why Oracle and Salesforce Should Merge

By Anita Ramaswamy · Jan 22, 2025 7:30am PST · 4 comments
Oracle’s founder and chief technology officer, Larry Ellison, is in the center of tech action more than at any time in the past 30 years, thanks to the company’s role in artificial intelligence and TikTok. But it’s not clear that Oracle has the resources to stay in the game. Even before Tuesday’s announcement by President... Oracle’s founder and chief technology officer, Larry Ellison, is in the center of tech...
Ali Ghodsi. Art by Clark Miller. Screenshots via YouTube.
Exclusive

Databricks’ ‘Truth-Seeking’ CEO Wants to Be Bigger Than Salesforce

By Jon Victor · Dec 2, 2024 6:00am PST · 1 comment
New managers acclimating to life at data analytics software firm Databricks are often shocked when CEO Ali Ghodsi calls up one of their team members out of the blue to question them about a product they’re working on. Or drops into a low-level meeting unannounced. Or phones the data scientists working for a customer. For Ghodsi, it’s... New managers acclimating to life at data analytics software firm Databricks are often shocked...
Art via Clark Miller
Corporate Spending on OpenAI Threatens Salesforce, Other Enterprise Apps
By Aaron Holmes · Nov 4, 2024 6:00am PST · 1 comment
Art via Clark Miller
Exclusive

Corporate Spending on OpenAI Threatens Salesforce, Other Enterprise Apps

By Aaron Holmes · Nov 4, 2024 6:00am PST · 1 comment
Artificial intelligence is supposed to transform the business world and boost the software industry that’s selling it. But as companies spend more money on chatbots and other conversational AI (see related chart), some say they plan to reduce spending on other types of software, such as expensive enterprise applications and non-AI cloud... Artificial intelligence is supposed to transform the business world and boost the software...